Pharmiweb ChannelsAll | PharmaCo | Clinical Research | R&D/BioTech | Sales/Mktg | Healthcare | Recruitment | Pharmacy | Medical Comms

Pharmiweb.com RSS Feed Pharmiweb.com RSS Feeds

Job Details

RCSC Co-ordinator

Company: Roche
Location: Burgess Hill
Reference: 201812-130422
Closing Date: 17 Feb 19
Type: Full Time
Salary (£): Competitive
Benefits:

Job Summary:

We have an opportunity to two Regional Customer Support Centre (RCSC) Co-ordinators to join us for a 12 month temporary contract, based in the UK. Candidates must speak Danish or Finnish fluently.The RCSC in Burgess Hill, UK, provides technical and scientific support to our customer base across the UK, Ireland, South Africa, Denmark, Finland, Norway and Sweden. ...

Requirements:

We have an opportunity to two Regional Customer Support Centre (RCSC) Co-ordinators to join us for a 12 month temporary contract, based in the UK. Candidates must speak Danish or Finnish fluently.

The RCSC in Burgess Hill, UK, provides technical and scientific support to our customer base across the UK, Ireland, South Africa, Denmark, Finland, Norway and Sweden. Our customers consist of hospital-based histology labs, independent reference labs, medical research centres, and drug discovery laboratories of the largest pharmaceutical and biotechnology companies in the world.

The role:

Management of the Departmental Technical Mailbox:

  • Monitor the Technical enquiry mailbox  daily and distribute the  customer enquiries to the appropriate teams, clearly in a timely manner
  • Record all customer interactions within departmental CRM system


Point of Care First Level Investigation Unit customer documentation administration:
  • Handle all Point of Care First Level Investigation Unit (POC FLIU) customer documentation
  • Send return materials to customers
  • Contact customers to advise of investigation conclusions and escalations
  • Handle Point of Care device returns to customer
  • Update all relevant CRM cases as required
  • Deployment of Field Service Engineers
  • Responsible for day-to-day scheduling of resources for any relevant country
  • Ensure customers are regularly updated with respect to any outstanding deployment requests
  • Ensure scheduling decisions are correctly managed based on criticality in a timely manner


Overflow for RCSC telephone support:
  • Provide Telephony and Administrative Support for RCSC functions as and when required
  • Documentation within CRM system and escalation to the correct teams as required


About you:
  • You will be a diligent and pro-active Co-ordinator or Administrator, with excellent attention to detail
  • Fluent in Danish or Finnish, with strong communication skills
  • 3 A-levels of equivalent desired (minimum expectation of 5 GCSE's or equivalent, including English and Maths)

Roche is an equal opportunity employer.
Business Support, Business Support > Administrative Support

Apply for this job: RCSC Co-ordinator

Contact Information:

Address:  UK Head Office
P.O. Box 8, Welwyn Garden City, Hertfordshire, United Kingdom
AL7 3AY
England
Tel:  +44 1707 36 6000
Fax:  +44 1707 33 8297
Website:  Visit Our Web Site

Advertising
Site Map | Privacy & Security | Cookies | Terms and Conditions

PharmiWeb.com is Europe's leading industry-sponsored portal for the Pharmaceutical sector, providing the latest jobs, news, features and events listings.
The information provided on PharmiWeb.com is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her physician.