Pharmiweb ChannelsAll | PharmaCo | Clinical Research | R&D/BioTech | Sales/Mktg | Healthcare | Recruitment | Pharmacy | Medical Comms RSS Feed RSS Feeds

Job Details

Business Process Manager

Company: CTC Resourcing Solutions
Location: Basel, Switzerland
Reference: 629035-P
Closing Date: 15 Feb 19
Type: Contract
Salary (£): On Application

Job Summary:

We are looking for a Business Process Manager to manage business process implementations in ERP systems (changes, enhancements as well as new solutions), train and support users, identify areas of improvement and develop and promote respective solutions. Ensure process and SAP knowledge is continuously enlarged and applied in order to fully leverage the value of the integrated SAP system and to achieve high level of service, cost efficiency, quality and compliance.


Contract: 6 months

Main Responsibilities:

Process management
• Understand, elaborate and implement Order Management & International trade (OMIT) Business Processes related to assigned topics
• Ensure that OMIT Business Processes are properly implemented in ERP
• Facilitate cross-functional alignment and understanding of processes related to assigned topics, document the processes in the form of SOP, Working Instruction and/or Training Materials. Ensure compliance with GxP, InControl and regulatory requirements and continuous improvement of rel-evant processes within area of responsibility.
• Lead investigations for deviations related to assigned processes

Issue management and ERP enhancements
• Propose process and system improvements in order to enhance business effectiveness and effi-ciency with a special focus on automation
• Participate and/or lead projects for implementation of new/ modified functionality, SAP modules, interfaces with other IT applications
• Specify user requirements for ERP projects and enhancements in ERP areas
• Testing local/global ERP functionality - test cases documented for new/changed processes
• Dealing with issues, serve as escalation level for end-users. Provide first level support to users incl. diagnosis and resolution
• Raising tickets for Incidents, Service Requests and Business Support with the Center of Excellence, SPOC to COE in SAP Solution Manager for OMIT related topics. Manage from creation to comple-tion

Business process monitoring for selected processes
• Ensure business data consistency by regular monitoring of ERP/SAP application interfaces, batch and print jobs.
• Perform required corrective measurements or escalate to next level support.
• Provide batch traceability support on request for SHAPE

Global SC ERP Domain
• Work as a global community to share ideas and best practices, participate in global/regional initia-tives of ERP SCM Domain and represent OMIT. Maintain good working relationship with Super Us-ers of affiliates and sites
• Actively participating in ERP Governance model

Training management and knowledge sharing
• Support training management concept to ensure appropriate ERP training for end users.
• Provide onboarding and trainings to OMIT end-users for topics related to ERP and assigned Busi-ness Processes. Maintain relevant training documentation up-to-date
• Maintain knowledge retention of SAP expertise. Knowledge and information share, actively pass on information of new enhancements, issues and their solution. Ensure end-users are timely re-trained.
• Advise on master data requirements for integrated and automated processes.
• ERP Authorizations
• Ensure that OMIT roles in ERP are designed to provide end-users with proper authorizations for fulfilling their daily operations and avoid segregation of duties conflicts
• Manage UAM user requests and perform user administration for ERP/SAP applications (role as-signment)

List of assigned System setups and/or Business Processes

Area System setup Business processes
ERP Order Fulfillment Including intragroup
PEP/SHAPE Demand transmission
Toll Reconciliation
Consignment Reconciliation
EU Re-Analysis
Trade business
VAT/Tax – general set-up in ERP for OMIT
Intragroup Interfaces
ERP Foreign Trade activities
BI Reports owned by OMIT
Processes performed for OMIT out of PLS/ Hyderabad
ERP roles and authorizations

Education & Skills:

Education (minimum/desirable): Higher education (Bachelor or Master degree) in Supply Chain Management, Business Administration, IT, Industrial Engineer-ing or Science (Chemistry, Pharmacy). Additional SAP trainings (internal and/or external)

Languages: English and German – fluent written and spoken. 3rd language a plus

• At least 5 years of professional experience in a Supply Chain, Finance or IT role. Preferably in Health Care, Con-sumer Goods, Chemical or another process industry
• At least 5 years of experience in SAP usage (advanced user knowledge). Ideally Super User experience.
• Active participation in ERP projects across all phases: blue-print, development, testing, training and go live. Ideally in a leading role (e.g. lead for SC process or sub-process area)
• Project management experience, as project lead. Ideally in x-functional projects and in Healthcare industry
• Intercultural experience and ability to act in a complex, cross-functional and global environment

Specific Professional Competencies
• Very good understanding of end-to-end Supply Chain processes, especially controlled aspects in Health Care industry. Full appreciation of x-functional aspects especially with Finance, Quality. Full understanding of regulatory, GxP and SOX compliance requirements
• Profound knowledge of SAP functionality and underlying business processes. Awareness of com-puter system validation requirements and methodological aspects of ERP implementation pro-jects. Affinity for IT applications and solutions
• Well structured, good analytical and conceptual thinking. Strong process-orientation incl. ability to define and document business processes
• Open communicator, strong customer (=user) orientation and influencing skills, team player
• In projects, able to set clear direction and align team and other around common objectives. Con-sistent application of good project management practices
• Strong orientation towards actions, solutions and results
• Able to work under pressure and to organize workload and tasks
• As a member of the OMIT management team, is driving high performance and continuous im-provement cultur

Apply for this job: Business Process Manager

Contact Information:

Address:  Head Office
Münchensteinerstrasse 41
4052 Basel
Tel:  +41 61 695 88 66
Fax:  +41 61 695 88 67
Website:  Visit Our Web Site

Site Map | Privacy & Security | Cookies | Terms and Conditions is Europe's leading industry-sponsored portal for the Pharmaceutical sector, providing the latest jobs, news, features and events listings.
The information provided on is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her physician.