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Job Details

HR Systems Senior Analyst, Sofia-152762

Company: PPD
Location: Europe, Middle East & Africa-Bulgaria-Sofia-Sofia
Reference: 152762
Closing Date: 14 Feb 19
Type: Full Time
Salary (£): On Application
Benefits:

Job Summary:

PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. Our clients and partners include pharmaceutical, biotechnology, medical device, academic and government organizations. ...

Requirements:

PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. Our clients and partners include pharmaceutical, biotechnology, medical device, academic and government organizations.
With offices in 47 countries and approximately 20,000 professionals worldwide, PPD applies innovative technologies, therapeutic expertise and a firm commitment to quality to help clients and partners bend the cost and time curve of drug development to deliver life-changing therapies that improve health.


HR Systems Senior Analyst


Job Overview:


The HR Systems senior analyst is a senior-level position within the HR Systems organization in HR Shared Services delivering global solutions to our 21,000 employees in 58 countries.

The HR Systems senior analyst builds project plans, ensures adherence to project schedules, maintains a systems orientation and can work effectively with peers to set technology priorities and conduct long-term planning. This position also serves as a technical point-of-contact for assigned functional area and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.

The HR Systems senior analyst primarily supports ServiceNow case management, knowledge base, HR portal, reporting and metrics, KPIs, SLAs, Hermes contract application and Imagenow, and may be required for Oracle HCM module projects as needed.


Essential Job Responsibilities:

  • Performance of day to day administration of the service delivery applications (HR Case/Knowledge management, Workflow automation and Employee Portal)
  • Lead the installation, integration and testing of ServiceNow
  •  Primary point of contact for the all operational support issues related to ServiceNow
  •  Development and modification of ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, menus, Client Scripts, UI Scripts, ACLs, UI Pages and Scripted REST APIs
  • Maintenance of service level agreement (SLA) and monitoring of SLA workflow
  • Management of projects/process improvement, including applying change management experience to facilitate movement to new levels of quality
  • Generation of reports/queries, including writing, maintaining and supporting a variety of reports or queries, utilizing appropriate reporting tools
  • Organization of trainings for new processes/ functionalities for clients and system users; preparation of user procedures and guidelines

Qualifications

Qualifications:

  • 3-5 years’ experience as a Systems administrator/analyst or similar responsibility
  • Experience implementing ServiceNow processes and functions or similar incident management tool (Cherwell, Remedy)
  • Experience with HR Service Management and related tools
  • Proficiency in ServiceNow portal widget technology
  • Integration experience with HRSM/HRIS system (Oracle)
  • Knowledge of related HR systems and functions
  • Web applications, networks, protocols and email (SMTP, POP3)
  • Ability to work collaboratively across departments and geographic locations


If you are interested in this opportunity, please submit your CV in English.


PPD is equal opportunities employer.


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Apply for this job: HR Systems Senior Analyst, Sofia-152762

Contact Information:

Address:  PPD Cambridge
Granta Park
Great Abington
Cambridge

CB21 6GQ
England
Website:  Visit Our Web Site

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