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Job Details

Associate Supply Chain- Front Office

Company: CROMSOURCE
Location: Netherlands
Reference: HQ00001649
Closing Date: 22 Feb 19
Type: Contract
Salary (£): On Application
Benefits: Excellent and Comprehensive Benefits – see below

Job Summary:

German speaker needed   : South of the Netherlands (Noord-Brabant)                   TalentSource Life Sciences, the division of CROMSOURCE dedicated to flexible staffing solutions, is currently searching for an Associate Supply Chain for one of our clients, a leading international pharmaceutical company.         He/she will be the first point of contact for the customers in Germany, Austria, Switzerland...

Requirements:

German speaker needed

Location: South of the Netherlands (Noord-Brabant)

TalentSource Life Sciences, the division of CROMSOURCE dedicated to flexible staffing solutions, is currently searching for an Associate Supply Chain for one of our clients, a leading international pharmaceutical company.

He/she will be the first point of contact for the customers in Germany, Austria, Switzerland and United Kingdom. Do you speak German and English on a professional level? Than this could be your next career step.


Accountabilities:

  • Contributes to the completion of milestones associated with commercial
    order management and specific projects or activities within the team or
    department related to commercial supply chain
  • Appropriately solves administrative issues
  • Ensures optimal internal and external customer satisfaction in line with
    company's policies and procedures
  • Ensures compliance with SOX & GMP regulations

Responsibilities:

Customer Care

  • Unique first point of contact for customers, affiliates and Local Service
    Providers (LSPs).
  • Call- and mail handling with Customers, affiliates and LSPs.
  • Develops and maintain good relationships with internal/external
    customers (affiliate, physician, pharmacist, wholesaler, hospital,
    distributor etc., other departments), and LSPs
  • Exchanges complex information with customers to solve problems
    within the company's procedures and/or provide ongoing support to ensure
    customers are satisfied.
  • Discusses, accepts, enters and follows up on customer service
    complaints.
  • Identifies & Initiates process improvements to decrease number of
    service complaints

Order management

  • Executes track and trace on daily basis, follows up on delays, and
    signs off reports
  • Executes returns for all order types, credit and debit notes, follows up
    timely release

Customer Master Data

  • Sets-up new customer
  • Initiates (e-)form, follows-up with affiliate and
    the new customer, and performs Customer Master Data entry
  • Maintains and updates Customer Master Data requests.
  • Ensures knowledge of GMP/GDP and job related training is up to date.
  • Handles and resolves service/transport issues (including track & trace)
  • Provides departmental support upon request
  • Identifies and initiates process improvements

Authority

  • Works under general direction, seeks assistance as needed
  • Finds applicable alternatives in line with regulations and processes
  • Relates day-to-day work to business priorities
  • Applies broad-based research, information and analytical skills to factual info.

Outputs

  • Timely process of credit, debit and return orders, tracks and trace reports including following up on delays, and logs customer service complaints
  • Handles call and mail; ensures precise and promptly response to customer queries with the agreed service levels and applicable conditions
  • Correct Customer Master Data set up and review
  • Identifies and initiates Front office related process improvements
  • Provides input for monthly country KPIs

Qualifications:

  • MBO 4 and higher
  • Fluency in multiple languages
  • Minimum 1 to 2 years of related experience in customer service or sales
  • Ability to shift between tasks in a dynamic environment and work within diverse, international group of people
  • Experienced in working with automated systems (computer bases business
    systems) like MS-Office
  • Advanced communication skills
  • Customer and services focused
  • Fluency in English and German both in oral and written communication
  • High quality standards with regards to work
  • Education in Economics, Business Administration Supply Chain Management or related area
  • Computer skills and ERP experience
  • Experience with issue handling in a Supply Chain environment
  • Problem solving skills
  • Ability to set priorities and timely escalation

Competencies:

  • Exercises diplomacy and persuasion in communication
    with internal and external customers
  • Excellent communication skills in Dutch, English and German (both written and verbal)
  • Anticipates problems and recognizes when to deviate from
    the standard practices
  • Process-orientated & Optimizes work processes
  • Ensures accountability
  • Communicates effectively
  • Customer focus
  • Interpersonal savvy
  • Plans and aligns
  • Drives results

If you have the experience needed for this position, please apply directly to https://www.talentsourcelifesciences.com/job-information/?job-id=HQ00001649. If you would like to discuss the role before applying through the website, please contact Julie.casteleijn@cromsource.com for more information.

Our benefits when working via TalentSource Life Sciences:

  • Dedicated local Line Manager - 1-2-1 support
  • Face to face coaching meetings/Monthly Calls - we care for your wellbeing
  • Employee satisfaction survey - your feedback is important for continuous improvement
  • End year appraisals and development planning
  • Ability to attend our annual team event and local New Year's diner
  • Career opportunities within both our CRO departments and our TalentSource Life Sciences Unit, locally and internationally

CROMCOURCE is a family-owned, high quality ISO-certified international provider of outsourced services to the pharmaceutical, biotechnology and medical device industries. Since 1994, we have been supporting our clients with outstanding clinical research and staffing solutions services.

TalentSource Life Sciences is a fully dedicated flexible resourcing unit within CROMSOURCE and the successful growth has been achieved by putting high quality and client focus at the heart of everything we do.

Our employees are the most valuable company asset and we value resources and ensure they work in a friendly, family environment and develop their skills and talents. Human Resources is the fulcrum around which all activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel clear tools to manage both internal and client processes with the same methodology.

Our approach is to equally value our clients and our own people. We know that we are not simply providing 'staff' or 'resources'. We are providing expert people. Highly talented, well trained, motivated people who make a positive difference to the work of our clients every day. Together we help our clients succeed in their work developing medicines and medical devices for patients around the world. Our large management team consists of a people with an extended experience within pharma and a high level of market knowledge. We our open, friendly and approachable and aim to support you through the recruitment process every step of the way.

As this position is client-facing, the successful candidates must be confident and be able to drive the role and themselves and to work autonomously in close liaison with a line manager at TalentSource, who will provide you with mentoring and guidance.

To ensure the success of our clients, our team of international professionals is focused on continuous improvement. We invest in our employees by providing the coaching and training necessary to deliver high quality services for our clients.

Every day we strive to create an environment in which all employees can contribute to their full potential and at the same time allow the company to develop and grow with them.

With CROMSOURCE you will be able to participate in exciting projects and achieve your professional goals.

Customer Service, supply chain, English, German

Apply for this job: Associate Supply Chain- Front Office

Contact Information:

Address:  UK Office
CROMSOURCE Suite 3 Lomond Court Castle Business Park Stirling United Kingdom
FK9 4TU
Scotland
Tel:  +44 (0) 1786 468990
Website:  Visit Our Web Site

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