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Job Details

Client Services Manager- Medical Communications

Company: Novartis
Location: Ireland Dublin
Reference: 258328BR
Closing Date: 18 Feb 19
Type: Full Time
Salary (£): On Application
Benefits:

Job Summary:

Title: Client Services Manager- Medical Communications, Novartis, Dublin, IrelandWhy Novartis927 million. The number of lives we touched in 2017. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s livesWe believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. ...

Requirements:

Title: Client Services Manager- Medical Communications, Novartis, Dublin, Ireland

Why Novartis

927 million. The number of lives we touched in 2017. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks. And where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

We are Novartis. Join us and help us reimagine medicine.

Job purpose:

Medical Communications provides consultancy services to the pharmaceutical industry to help raise awareness of medicines via education and promotion. The Novartis MedComms service is an in-house (NBS) service that advises the business on how best to educate and inform their customers (Doctors/Medical professionals/Key Opinion Leaders) about the benefits and risks of therapies, supported by clinical and economic data. We are seeking a Client Services Manager to join the team to provide project support to the Client Services Lead (CSL) and Sr. Client Services Manager (Sr. CSM) for an assigned brand/therapy area across the delivery lifecycle with agreed specific project responsibilities.

Key Responsibilities :

• Point of contact (POC) for the assigned client groups
• Develops and maintains good client relationships within assigned brand
• Manages client expectations to foster effectiveness/productivity
• Attends client meetings/ teleconferences, provides meeting reports and conducts follow up activities
• Support the CSL and Sr. CSM with the development of a scope of work Project Management
• Responsible for project management support including budget tracking to the Sr CSM, so as to ensure the end-to-end effective project delivery of the designated deliverables
• Provides support across the delivery lifecycle with agreed specific project
• Tracks and manages project to ensure activities are in line with scope; promptly advises Sr. CSM to revise scopes as needed
• Supporting required approval processes for external expert contracts.
• Support for all Event Governance processes including event approval processes.
• Supporting and managing as required external spend tracking (e.g. approvals, purchase orders, goods received) for assigned deliverables
• Keeps accurate time spent on assigned projects via timesheets
• Assists CSL, Sr CSM with monthly forecast updates
• Supports adherence to associated compliance related activities and approvals (with internal client taking accountability for compliance)
• Updates as required within approval / compliance tools (e.g. Zinc, EMap, PROGRES etc.)
• Supports to the medical communication tactical planning process
• In-depth knowledge of all NVS WPs and SOPs relating to medical communications Therapeutic/Brand Knowledge
• Builds and applies knowledge of assigned brands needs
• Supports in creating innovative tactics to support brand strategies for client

About the Novartis Global Service Centre in Dublin:

The Novartis Global Service Centre (NGSC), Dublin, was set up in 2013 and is located in a state-of-the-art facility on the Merrion Road in Ballsbridge. The centre, one of five around the world, delivers a broad variety of services to the Novartis divisions and organizations worldwide. Services offered by the Dublin team include scientific and commercial services, IT, HR Operations and Procurement. There are currently several hundred associates employed at the site with 32 nationalities speaking 28 languages.

Novartis is a world-leading healthcare company that provides innovative solutions to address the evolving needs of patients and societies. Novartis Group companies employ approximately 120,000 full-time-equivalent associates and its products are available in more than 180 countries around the world.

Benefits of Working for Novartis:

Competitive salary; Annual bonus
Pension scheme; Share scheme
Health insurance; 25 days annual leave
Flexible working arrangements
Subsidized dining facilities
Employee recognition scheme

‘I came for the job, I stay for the culture’

#LI-NOV = Novartis

Minimum requirements

Requirements:

Minimum:
• University degree level / Graduate degree, preferably in science. Additional relevant postgraduate degree desirable
• Fluent English (oral and written)
• 2 years of experience in project management
• Excellent attention to detail
• Proven ability to work towards deadlines
• Strong stakeholder management skills

Additional desirable:
• Medical Communications and/or Pharma experience
• Event management or experience in coordination of events would be beneficial but not essential

Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons

Apply for this job: Client Services Manager- Medical Communications

Contact Information:

Address:  Novartis Pharmaceuticals UK Limited
Frimley Business Park
Camberley
Surrey
GU16 7SR
England
Tel:  +44 (0)1276 692255
Fax:  +44 (0)1276 692508
Website:  Visit Our Web Site

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