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Event Details


Assertiveness for Maximum Impact

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Who should attend?

This course is suitable for anybody who want to refresh existing skills in this are or develop new skills for becoming more assertive.


Course Overview

Many languages do not even have a word for the concept of ‘assertiveness’. It is an often misunderstood term and yet it provides one of the most powerful tools for dealing with many of the most challenging situations we face in life. This course explores what is meant by ‘assertive behaviour’. It will provide you with an opportunity to practice skills and techniques to help you to become more assertive and more efficient in your dealings with clients and colleagues.

Why You Should Attend

Assertiveness is expressing our thoughts, feelings, and beliefs in a direct, honest, and appropriate way. It means that we have respect both for ourselves and for others. 

The workshop will help you to:

  • Confidently express your views and opinions
  • Ask for what you want in a way that gets listened to
  • Say no to unreasonable requests
  • Stand your ground in the face of resistance or manipulation
  • Deliver difficult messages without undue emotional interference
  • Choose more successful responses when faced with aggressive or passive behaviour from others.


Leigh White

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