KLAS Report Recognizes Voalte as a Communication Platform Vendor with Excellent Customer Retention and Top-Quartile Customer Satisfaction
SARASOTA, Fla., Oct. 31, 2018
SARASOTA, Fla., Oct. 31, 2018 /PRNewswire-PRWeb/ -- Voalte, the leader in healthcare communication technology, today announced that a new KLAS report, Decision Insights: Secure Communication 2018, recognizes Voalte as a communication platform vendor with excellent customer retention and top-quartile customer satisfaction. According to the report, "Voalte has a nationwide presence and has been strategic in evolving their solution into a broad platform that meets a majority of acute care organizations' needs."
Based on customer interviews, KLAS also noted that Voalte has earned customer trust, stating, "Voalte executives get strong praise for their leadership and commitment to customer success. Voalte customers feel that the vendor looks out for them and is engaged as a true partner."
"This report highlights our strong commitment to meeting customers' needs and recognizes the value we have placed on customer service since we pioneered the use of smartphones for clinical communication 10 years ago," said Trey Lauderdale, Voalte Founder and CEO. "I commend KLAS for its continued research into and understanding of the healthcare communication market and its segmentation."
The latest KLAS report – a combination of performance feedback from current customers and purchasing decision insights from 100 unique organizations – helps healthcare organizations differentiate simple secure texting solutions from broad communication platforms that streamline communication organization-wide. According to one customer quoted in the report, "Voalte is the furthest ahead in terms of integration with Epic tools and creating a seamless experience. They work in optimizing communication workflows in different areas, such as nurse call systems."
Voalte develops smartphone solutions that simplify caregiver communication. Ranked number-one and named 2017 Category Leader in the Best in KLAS: Software & Services report for the Secure Communications Platform segment, Voalte is the only company to offer a comprehensive Mobile Communication Strategy that enables care teams inside and outside the hospital to access and exchange information securely. Founded in 2008, Voalte is a privately held company based in Sarasota, Florida. Voalte solutions are now available to more than 215,000 caregivers throughout the United States. For more information, visit voalte.com or follow @Voalte on Twitter.