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Simple Interact Automates Filling Cancelled Appointments

Simple Interact Automates Filling Cancelled Appointments Simple Interact helps clients maintain a full schedule by automatically filling empty appointment slots.

PR Newswire

DALLAS, Jan. 29, 2019

DALLAS, Jan. 29, 2019 /PRNewswire-PRWeb/ -- Simple Interact announces the launch of a service to automatically fill cancelled appointments for medical facilities. This adds yet another offering that helps medical facilities run a lean and profitable business.

Simple Interact CEO, Ravi Kalidindi, said "Medical facilities can stop manually maintaining cumbersome waitlists or expending precious staff time to handle appointment cancellations." Simple Interact will automatically fill an appointment cancellation using preconfigured business rules to identify patients best suited to fill the empty slot. It will then send SMS messages to these patients asking if they would like an earlier appointment. The first patient to respond gets the slot and Simple Interact automatically reschedules their appointment.

"Before we had this service, our staff spent a lot of time maintaining waitlists, remembering nuanced rules, and handling cancelled appointments," said Elizabeth Barrett, Practice Manager at Fort Worth Ear Nose and Throat. "Now, we accomplish the same tasks with minimal effort! This has been a HUGE time and revenue saver for us. What we love about the Simple Interact team is that they always listen, and they continue to add useful features to their already comprehensive solution. We benefit greatly from so many of their services."

Fill Cancelled Appointments features:

  • Configure nuanced matching appointment filling criteria based on factors such as appointment type, location, provider, scheduling patterns.
  • Automate process of contacting patients, claiming empty slots, and rescheduling.
  • Track results to measure time and revenue savings.

"We are thrilled to launch this new service," said Ravi Kalidindi. "As with everything we do, we did not build a service to simply check a box. We spent the necessary time to interview clients, understand gaps in existing solutions on the market, and build a superior solution. Early results at client sites have been very promising."

About Simple Interact
Simple Interact is a cloud-based front office automation solution which helps healthcare providers acquire and retain more patients, while also automating repetitive tasks to efficiently service a high patient load. We address front office concerns such as: Online Reputation, HIPAA Compliant Patient Intake Forms, Effective Marketing of ancillary services, and Patient Engagement including Automated Reminders. Our motto: More Patients. Less Paperwork.


SOURCE Simple Interact, Inc.

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Last Updated: 29-Jan-2019