Healthcare Customer Relationship Management Market by Technology Advancement, Growth and Forecasts 2028
Increasing preference towards patient-centric care among various healthcare facilities across the globe is a key factor expected to drive growth of the global healthcare customer relationship management market during the forecast period.
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In addition, increasing adoption of customer relationship management (CRM) software among healthcare sector is expected to boost growth of the global market, owing to various benefits offered by CRM software such as, improved organizations information system, improved quality of customer service, and enhanced communication.
Rising need for automated customer relation management systems across the globe is expected to proliferate growth of the global healthcare customer relationship management market, owing to increasing need to automate day-to-day tasks, to improve service quality and delivery, and to lower down the operational or manpower cost.
The global healthcare customer relationship management market has been segmented on the basis of component, deployment mode, technology, application, and region. On the basis of the component, the global market is segmented into software and service. On the basis of the deployment mode, the global market is segmented into on–premise, cloud, and software as a service (SaaS). On the basis of the technology, the global market is segmented into mobile, social, predictive, cloud based, and collaborative. On the basis of the application, the global market is segmented into hospitals, hospice care, pharmaceutical, life sciences industry, and others (clinics insurance companies and clinical research organizations).
Based on the region the global market is segmented into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. Market in North America accounts for significant share in the global market followed by Asia Pacific market; whereas the market in Europe is expected to witness highest growth in terms of revenue in the global market over the forecast period, owing to increasing technological advancements to provide high quality patient services among healthcare sector in countries in the region.
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Key market players operating in the global market includes, SAP SE, Amdocs Ltd., IBM Corporation, Salesforce.com, Inc, Siemens Healthineers, Inc., Accenture plc, Oracle Corporation, Microsoft Corporation, Anthelio Healthcare Solutions, Inc., AllScripts Healthcare, Solutions, Inc., NetSuite, Cerner, Inc., and others.
Following queries are answered in the report – Global Market 2019
What is the estimated size of Global Market in 2028
Projected rate of growth to hit the potential
What are the major trends and drivers of market
Key Suppliers and Distributors in Global Market
Upcoming market dynamics for Global Market