Software and BPO Services Global Market Report 2021: CRM BPO; HRO BPO; F&A BPO; Other Services - ResearchAndMarkets.com
DUBLIN--(BUSINESS WIRE)--The "Software and BPO Services Global Market Report 2021: COVID-19 Impact and Recovery to 2030" report has been added to ResearchAndMarkets.com's offering.
The global software and bpo services market is expected to grow from $2376. 31 billion in 2020 to $2498. 71 billion in 2021 at a compound annual growth rate (CAGR) of 5.2%.
Major companies in the software and BPO services market include IBM; Fujitsu; HPE; SAP and Accenture.
The growth is mainly due to the companies rearranging their operations and recovering from the COVID-19 impact, which had earlier led to restrictive containment measures involving social distancing, remote working, and the closure of commercial activities that resulted in operational challenges.
The market is expected to reach $3837.1 billion in 2025 at a CAGR of 11%.
The software and BPO services market consists of sales of software and BPO services by entities (organizations, sole traders and partnerships) that provide software and BPO services including application software programming services, computer program (software) development, computer software support services and web design services. This market includes sales of related goods. The software and BPO services market is segmented into software services and BPO services.
Asia Pacific was the largest region in the global software and bpo services market, accounting for 36% of the market in 2020. North America was the second largest region accounting for 29% of the global software and bpo services market. South America was the smallest region in the global software and bpo services market.
Many software services companies are adopting quality standards such as Information Technology Infrastructure Library (ITIL) and International Organization for Standardization (ISO) 9001 to align IT services with business requirements. ITIL describes processes, procedures and tasks that can be applied by an organization to deliver software products and services that meet predefined quality metrics.
Similarly, ISO 9001 is a standard for quality products and services that meet desired quality standards and are reliable. For instance, about 1. 1 million ISO 9001 certificates have been issued till date, to companies including software services, medical devices, oil and gas, automotive companies and government organizations.
High employee attrition in the BPO services industry is expected to hinder the growth of the BPO services market in the forecast period. According to the Analytics India Employee Attrition Study, in 2017, the USA accounted for the highest attrition rate of 42% in the BPO services industry, followed by Australia - 29%, Europe - 24% and India - 18% attrition.
The impact of high attrition is expected to increase hiring costs for training and development of new employees, failure to attract new clients and decrease in productivity of the BPO services sector. All these factors are expected to reduce BPO providers' profitability and stability in the market, hindering the growth.
The emergence of startups as major clients of software and BPO service providers is expected to drive the market. Driven by cost efficiency and the necessity to focus on core operations, startups have started outsourcing non-core operations such as finance and recruitment to specialized agencies and companies.
For instance, outsourcing of finance and tech operations helps Leverage Edu, an India-based EdTech startup connecting students with mentors, save approximately 40% of its capital through outsourcing. The increasing number of startups is also expected to positively impact the market.
The number of startups in India is expected to increase to 10,500 by 2020, a 4000 increase from the current number, depicting new opportunities for the software and BPO services market in the client expansion and revenue generation.
Key Topics Covered:
1. Executive Summary
2. Report Structure
3. Software and BPO Services Market Characteristics
3.1. Market Definition
3.2. Key Segmentations
4. Software and BPO Services Market Product Analysis
4.1. Leading Products/ Services
4.2. Key Features and Differentiators
4.3. Development Products
5. Software and BPO Services Market Supply Chain
5.1. Supply Chain
5.3. End Customers
6. Software and BPO Services Market Customer Information
6.1. Customer Preferences
6.2. End Use Market Size and Growth
7. Software and BPO Services Market Trends and Strategies
8. Impact of COVID-19 on Software and BPO Services
9. Software and BPO Services Market Size and Growth
9.1. Market Size
9.2. Historic Market Growth, Value ($ Billion)
9.2.1. Drivers of the Market
9.2.2. Restraints on the Market
9.3. Forecast Market Growth, Value ($ Billion)
9.3.1. Drivers of the Market
9.3.2. Restraints on the Market
10. Software and BPO Services Market Regional Analysis
10.1. Global Software and BPO Services Market, 2020, by Region, Value ($ Billion)
10.2. Global Software and BPO Services Market, 2015-2020, 2020-2025F, 2030F, Historic and Forecast, by Region
10.3. Global Software and BPO Services Market, Growth and Market Share Comparison, by Region
11. Software and BPO Services Market Segmentation
11.1. Global Software and BPO Services Market, Segmentation by Type, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
- BPO Services
- Software Services
11.2. Global Software and BPO Services Market, Segmentation by Organisation Size, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
- Large Enterprises
- Small and Medium Enterprises
11.3. Global Software and BPO Services Market, Segmentation by End-Use Industry, Historic and Forecast, 2015-2020, 2020-2025F, 2030F, $ Billion
- Financial Services
- Retail & Wholesale
- Information Technology
12. Software and BPO Services Market Segments
12.1. Global BPO Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion) - CRM BPO; HRO BPO; F&A BPO; Other BPO Services
12.2. Global Software Services Market, Segmentation by Type, 2015-2020, 2020-2025F, 2030F, Value ($ Billion) - Application Software; Infrastructure Software; Vertical - Specific Software; Software Outsourcing Services; Other Software Services
13. Software and BPO Services Market Metrics
13.1. Software and BPO Services Market Size, Percentage of GDP, 2015-2025, Global
13.2. Per Capita Average Software and BPO Services Market Expenditure, 2015-2025, Global
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