Everest CRO Shares Experience on Flex Databases' CTMS and eTMF

At Flex Databases, we believe that strong partnerships are built not just on technology, but on shared goals, user experience, and mutual growth. We recently had the pleasure of speaking with Dana Leff Niedzielska, MBA, Senior Vice President, Global Clinical Operations at Everest Clinical Research, to hear firsthand how Flex Databases supports their clinical operations.

A Happy Team Drives Results

“One of the most important things for me is knowing that our staff is happy,” Dana shared. “When the team is satisfied with the tools they use, they can focus on keeping our clients happy - and that leads to better results.”

This user-centric mindset is one of the key reasons Everest Clinical Research turned to Flex Databases. As Dana emphasized, "People simply don't have time to work with disconnected systems that don’t talk to each other. With Flex’s CTMS and eTMF, we can streamline operations and avoid duplication."

Integration, Efficiency, and Centralized Monitoring

Dana highlighted the growing importance of integration across systems: “We’re introducing centralized monitoring dashboards and pulling more data from our Flex systems to manage trials more efficiently. That backend connectivity helps us move faster and with greater oversight.”

At Flex Databases, we’ve built our platform to support exactly that—seamless integrations, open APIs, and centralized access to data across modules.

Why Flex? More Than Just a System

Dana also spoke candidly about how potential clients sometimes weigh their options when choosing a provider: “A lot of systems might look similar on the surface. But it’s not just about the system - it’s about who’s behind it.”

She continued: “You can invest in a tool, but if your team can’t use it effectively, it’s a waste. What truly matters is how easy it is to adopt, how intuitive the interface is, and whether you get the support you need when your business grows or changes.”

According to Dana, that’s where Flex stands out: “We feel supported every step of the way. Flex isn’t just delivering a product - they’re evolving it, adding new capabilities like AI, and making sure it grows alongside us. We’re not stuck with an outdated version. We’re part of something that’s maturing with our needs.”