eschbach’s Shiftconnector® Helps Power Merck’s Visual Factory to Drive Greater Transparency, Agility, and Supply Chain Resilience

eschbach is pleased to share that Merck (NYSE: MRK), known as MSD outside the United States and Canada, has selected Shiftconnector® to improve how it uses digital tools in manufacturing. By integrating Shiftconnector® into its established visual factory framework, Merck is enhancing its ability to deliver real-time, actionable insights across global operations.

This implementation supports Merck’s continued drive for greater transparency, responsiveness, and efficiency throughout its supply chain. With Shiftconnector® now serving as its foundational layer, Merck is advancing this capability even further—standardizing KPIs, enhancing cross-departmental communication, and embedding analytics directly into their 24/7 operations at all seven of its tier management levels.

“Our Visual Factory, powered by Shiftconnector®, is transforming the way we operate,” said Besufekad “Besu” Alemayehu, Senior Vice President, Digital Manufacturing for Merck. “It gives our teams a real-time, unified view of plant performance, enabling faster, smarter decisions. By combining our operational expertise with Shiftconnector®’s intelligent platform, we’re building a more agile, transparent, and resilient supply chain that helps us deliver life-saving medicines more efficiently.”

In under five months, Merck and eschbach successfully deployed Shiftconnector® to more than 9,000 users across multiple global sites and all above site functions. Now serving as a core component of Merck’s Visual Factory, Shiftconnector® provides a single source of truth for operational data and streamlines essential processes such as shift handovers, equipment tracking, and deviation reporting. Its AI-driven features will give teams fast access to historical insights and institutional knowledge—critical in an industry navigating workforce transitions. This foundation ensures the right information reaches the right person at the right time, enabling seamless collaboration throughout Merck’s tiered management system.

“We’re proud to help power Merck’s Visual Factory transformation,” said Andreas Eschbach, CEO of eschbach. “Together, we’re creating a smarter, more resilient manufacturing environment—one where people are empowered by real-time data and AI-driven insights to make better decisions, faster.”

This milestone reflects Merck’s continued investment in its digital transformation journey, reinforcing its commitment to innovation, quality, and delivering life-saving medicines with greater speed and reliability.

For more information, visit www.eschbach.com.