xtype Closes 2025 With Strong Momentum as Technical Governance Becomes Mission-Critical for ServiceNow Success

As platform complexity accelerates with AI adoption and multi-instance sprawl, organizations turn to xtype for technical governance at scale

COVINA, Calif.--(BUSINESS WIRE)--xtype, the Technical Governance Platform for ServiceNow, today announced significant momentum throughout 2025 as organizations increasingly recognize technical governance as a critical enabler for ServiceNow platform ROI.

Demand for technical governance has intensified across industries as organizations balance the need for compliance with operational velocity. In addition to financial services, healthcare, and life sciences, food and beverage manufacturing companies have joined xtype's expanding customer base, driven by stringent regulatory requirements and the imperative to maintain speed without compromising control.

xtype provides the technical governance layer that delivers real-time visibility across all ServiceNow instances, while enforcing least privilege access, orchestrating policy-driven deployments, and maintaining comprehensive audit trails. xtype helps ServiceNow platform owners gain centralized control, while also enabling developers to move faster with automated guardrails that prevent errors and clear bottlenecks.

Strategic Milestones Validate Market Momentum

New customer growth in 2025 continued to expand, including several of the world's largest banks, pharmaceutical companies, and manufacturers. These organizations rely on xtype to deliver centralized visibility, policy-driven delivery, orchestration, and compliance across their entire ServiceNow estate.

xtype has also reported strong customer outcomes over the past year, with companies using its governance platform citing 5x faster deployments of ServiceNow, 75% less audit preparation time, $731,250 in added value from 55% more projects delivered, 70% less instance drift, 25% more business output, and 50% fewer compliance audits.

In early 2025, the company also achieved ServiceNow Advanced Platform Build Partner status, making enterprise-grade governance accessible through ServiceNow's trusted marketplace.

In September, Simon Short, ServiceNow's EVP of Customer Excellence, joined xtype's Board of Directors. Short brings deep expertise in helping organizations maximize ServiceNow value at scale. His addition to xtype's Board validates the strategic importance of technical governance in the ServiceNow ecosystem.

“Expectations in enterprise IT delivery are sky high, particularly in the age of AI,” said Short. “As organizations race to modernize, strong delivery governance must match the speed and scale of technology adoption. I’m excited to work closely with xtype to advance its role in supporting customers as they seek greater value from their technology investments and drive transformational outcomes.”

Balancing Deployment Velocity with Compliance and Security Requirements

In April, xtype introduced Preflight AI Agent, bringing agentic AI capabilities to ServiceNow deployments. Preflight provides intelligent, preventative governance that identifies risks before they reach production. This innovation addresses the governance challenge organizations face in balancing deployment velocity with compliance and security requirements as they scale their ServiceNow implementations.

"Organizations are recognizing that technical governance isn't optional anymore," said Ron Gidron, CEO of xtype. "It's the foundation that allows platform teams to move faster with confidence, adopt AI capabilities safely, and scale ServiceNow investments across the enterprise. ServiceNow isn't a single system. It's an ecosystem of interconnected instances spanning production, development, test, training, and regional environments. Managing this complexity without proper technical governance creates blind spots, security risks, and productivity losses that directly undermine platform ROI."

2025 Research Validates Critical Need for Technical Governance

In May 2025, xtype released its inaugural State of ServiceNow Operations Report, revealing critical governance gaps across ServiceNow implementations. The comprehensive study uncovered several insights that validate the urgent need for technical governance:

• 70% of organizations report that clone-down processes impact development workflows, with 43% performing clone-downs quarterly
• 83% of retail organizations cited governance and compliance as top operational challenges
• Only 30% of respondents limit admin privileges to only development instances
• In healthcare, one in five organizations lack formal audit logs—a regulatory crisis waiting to happen
• 70% of respondents planned to adopt Gen AI within 12 months, signaling massive investment in AI capabilities that require solid governance foundations

"The 2025 report revealed a fundamental truth: ServiceNow customers are running production, test, dev, training, and regional environments with no visibility, fragmented changes, inconsistent policies, and risky workarounds, " said Scott Willson, Head of Product Marketing for xtype. "This is no longer a DevOps problem—it's a governance problem. And xtype is the first platform purpose-built for it."

Building on these findings, xtype launched its 2026 State of ServiceNow Operations Survey at The ServiceNow World Forum in New York. The survey invites ServiceNow customers worldwide to benchmark their maturity, identify gaps in technical governance, and learn where peers are finding success as they scale their platforms. Results will be published in the 2026 State of ServiceNow Operations Report at ServiceNow Knowledge, held in Las Vegas, May 5-7, 2026.

ServiceNow customers can participate in the anonymous 5-minute survey at https://survey.xtype.io/c/sos-ops2026. Participants will receive early access to the complete report upon publication.

About xtype

Founded in 2020, xtype is the first and only technical governance platform for ServiceNow. Built for multi-instance environments, xtype gives platform teams real-time visibility, control, and automation to accelerate delivery without losing compliance. Global leaders across industries trust xtype to reduce risk, enforce policy, and move faster with confidence. Learn more at www.xtype.io.

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