Copley Scientific Awarded Excellence in Customer Service

19 March 2026: Nottingham, UK; The East Midlands Chamber Nottinghamshire Business Awards has named Copley Scientific the winner of the 2025/26 Excellence in Customer Service Award, recognising the company’s rigorous, distinctive and comprehensive approach to customer support. Copley is a global leader in inhaler testing solutions and a trusted manufacturer of pharmaceutical testing equipment used in drug development and quality control worldwide.

The award recognises a customer service model driven by measurable performance, demonstrated through consistently high levels of reliable and on-time delivery, supported by disciplined lead time management and robust operational processes.

“This award reflects the importance we place on supporting laboratories that rely on our equipment every day.” said Mr Jamie Clayton, CEO, Copley. “The pharmaceutical industry is complex and highly regulated, and our goal is to provide complete testing solutions that customers can rely on. Our product portfolio is widely recognised in the inhaler testing field, but it is the proactivity, quality and consistency of support surrounding these products that truly differentiates Copley. We are grateful to the East Midlands Chamber for this recognition.”

Copley’s customer service model begins well before purchase and continues long after installation. Experienced technical specialists provide expert guidance throughout the customer journey, translating complex product and regulatory requirements into practical advice. This support helps customers navigate equipment selection, regulatory expectations, logistics and international compliance and documentation requirements.

Key elements of Copley’s customer service approach include:

• Rapid response times, from enquiry to proposal.
• Comprehensive team training covering product knowledge, technical updates and export regulations.
• Measurable performance metrics across the full service lifecycle.
• Regular senior-level review of customer service KPIs.
• A strong culture of continuous improvement delivering year-on-year performance gains.

“In every corner of the world, customers can rely on us for expert support.” added Clayton. “This award reflects the contribution of the team at Copley, whose responsiveness, technical expertise and attention to detail underpins the level of service our customers rely on.”