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OVERVIEW Anyone who’s been a manager will tell you that there is a huge difference between doing and managing. Instead of doing the work you love, you spend your time in meetings, filling out forms, writing projections and dealing with personnel problems. Instead of just making sure you get to work at 8:00 AM, you now worry that your team gets there at 8:00 AM. Instead of worrying about whether your work is sufficiently done and turned in on time, you must worry that your team is sufficiently doing their work and turning it in on time. Instead of ignoring the toxic team member, you have to do something about him. And the list goes on. In most organizations, if you are the best at your craft, it’s likely you’ll be selected to be the next team leader, supervisor or manager. The ir…
OVERVIEW In today's TNT – Time-Numbers-Technology – driven & distracted world, organizations and professionals must bring their most complex and creative ideas, skills, insights and strategies to the world of hi-tech and human touch. Learn seven key questions to determine the authenticity of a D/I workplace culture. Also critical is having a 4A workplace environment that fosters Authority, Autonomy, Accountability, and Accessibility. Learn to identify 4A barriers and to build 4A bridges. Are you ready to create an open, less status-driven “Helmet’s Off” culture? First, we must recognize the danger and opportunity in “letting go”. Next, we need to help people overcome fear and a sense of loss (of control and status), before we can enable them to expand their personal-communi…
OVERVIEW Very often, lean supply chain management professionals are asked to “reduce” inventory based upon working capital goals and financial objectives. This program will address the balance between managing your finished goods in order to meet customer service and delivery goals versus the working capital objectives. This program will take a supply chain view of lean inventory management. Through sound lean initiatives, financial objectives can be reached while maximizing customer satisfaction and service. WHY SHOULD YOU ATTEND Attend this webinar to learn about the characteristics of lean supply chain and how to synchronize the supply chain to ensure all types of inventory are properly managed. AREAS COVERED Different types of inventory and how you should cl…
OVERVIEW As more and more demands are made on everyone’s time at work and as the basic mantra for every organization becomes, “Do more with less!” everyone must become more efficient. The big question is, “How do I do that? I’m already dancing as fast as I can!” The old standbys of the To-Do List, using some complicated organizing tools or ‘working smarter’ just don’t make it in today’s high-pressure world. This time management skills training looks at approaches which help you move from the tactical to the strategic while focusing on what’s most important and letting go of time-wasters.Walk away with: A more efficient and effective way to manage your time, your workload, and extra assignments Ability to meet the goals you are assigned and set for yourself Tips and techniqu…
OVERVIEW Bad attitudes, jealousy and disruptive behavior will sabotage hospital morale, lower self-esteem and reduce teamwork and productivity. When toxic behavior infects a department, managers may be tempted to ignore it or give in, the wrong thing to do, but tolerating it is not a solution! This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with that of Zero Tolerance and workplace reprimands. The destructive effects of blaming others, griping, pessimism and of always passing the buck needs to be stopped. In this session, you will learn to keep emotional control and tame disruptive and destructive behavior. WHY SHOULD YOU ATTEND Whatever happened to respect? Rude, indifferent, emotionally troubled, overw…
29-May-2019 - 29-May-2019
OverviewHealth care organizations are becoming more competitive and more driven by patient loyalty. Patient loyalty is primarily a function of how a patient feels they were treated during the receipt of their care. It's more important than ever for medical organizations to remain in-tune with the needs and perceptions of patients as well as providing thorough customer service training to employees. This is what's going to allow medical organizations to gain a competitive edge in a rapidly shifting industry.When delivering care the focus should be on the patient and providing the best value for the individual, which means that healthcare providers and organizations must work to create a patient centric experience - which is why customer service is an imperative.Why should you attend?Creat…
OverviewThe EEOC requires that employers receiving a complaint, or otherwise learning of alleged harassment in the workplace, to "investigate promptly and thoroughly...take immediate and appropriate corrective action by doing whatever is necessary to end the harassment, make the victim whole by restoring lost employment benefits or opportunities, and prevent the misconduct from recurring". That's a tall order to ensure a just and fair handling of a harassment complaint - an essential order that all organizations are required, by law, to follow. The investigation process is, perhaps, the most critical element in dealing with harassment. In cases that have gone to court it is often due to inadequate or absent investigations of complaints. Do you know how to conduct an investigation? This pro…
OVERVIEW In this webinar we will explore what is blockchain, what is the definition of this technology and what does it mean. We will then go into looking at what are the applications and use cases of blockchains, and what this technology means to the business world. Real use cases, both current and contemplated, for blockchain will be discussed along with market efforts to get blockchain utilized and implemented on a larger scale. You will also look at what these changes and market uses can mean to the entire business ecosystem. The webinar will allow participants to think about how those changes may impact their particular industry or business. We will be looking forward to the future and will know why blockchain really matters. You can plan to walk away from this webinar w…
OVERVIEW After attending this webinar you will be able to: Describe the IRS Form 941, in detail, for your business needs. Discuss the efficiency of your payroll system vis-à-vis the information you need to complete Form 941 on time. Explain to your workforce the best practices for communicating to the payroll supervisors the information needed. Identify possible errors in your company that expose you to unnecessary liability. Review and modify your payroll system as necessary. WHY SHOULD YOU ATTEND The IRS Form 941 can be a forgotten item in today’s electronic filing environment. But its importance is greater now than ever. When it was manually prepared, payroll supervisors were more or less forced to consider what went into the calculations. If it is time to be reminded of wh…
OVERVIEW In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, and the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. The webinar gives you tips on how to motivate employees without incentives for improved performance and productivity. WHY SHOULD YOU ATTEND Would you like to be known as “the manager everyone wants to work for”? Would you like to learn how to motivate employees without incentives, even your least productive performers? Is it important for you to understand best practices for gaining the best performance out of everyone on your team? If you answered “yes” to any of these questions, then come listen and learn as Chris DeVany leads…
OVERVIEW Excuses. We’ve heard them all. Wouldn’t you love to see employee accountability in the workplace and have all your employees see what needs to be done, do what needs to be done and accept responsibility for the results? Unfortunately, such is often not the case. In this presentation, culture expert Larry Johnson offers you practical strategies to raise the odds everyone on your team behaves responsibly every time. WHY SHOULD YOU ATTEND If your employees aren’t taking responsibility to do their jobs and go the extra mile, this webinar is for you. You will learn how to create a culture of accountability in the workplace where everyone on your team will be accountable for their own performance without you having to remind or nag them. AREAS COVERED Why and how to take action t…
OVERVIEW We will review the various elements of the physician employment agreement, focusing on the pitfalls and the problems that can develop when the agreement does not clearly define the relationship, and/or when the parties do not fully understand what is being agreed to. Such items as term and termination, termination for cause, duties of the physician, call, non-compete, and compensation are all items that should be clearly set out in the doctors’ contract of employment and fully understood by the parties. WHY SHOULD YOU ATTEND Formal written contracts establish the legal relationship between the parties; they state the terms and conditions of that relationship and the rights and obligations of each party. They confirm the intentions and relationships of the parties as they ente…
OVERVIEW Expense reimbursement fraud—encompassing the myriad forms of employee travel and entertainment (T&E) schemes as well as Purchasing Card (P-Card) fraud—costs organizations hundreds of thousands, if not millions of dollars per year. According to the Association of Certified Fraud Examiners (ACFE), expense reimbursement frauds result in a median loss of $26,000 per incident and represent 14.5% of all employee fraud. While many of these schemes are considered “immaterial”—such as claiming reimbursement for a personal meal ... charging a pay-per-view movie to a business-related hotel bill ... or inflating the cost of a taxi ride—management should not underestimate the cumulative cost of these thefts. This webinar will summarize the main…
OVERVIEW Investigative report writing actually begins from the very beginning of your investigation and continues throughout the process. This webinar will discuss the intricacies of writing the critical final report of your investigation that may be discoverable (all documents that must be provided to opposing counsel in case of a lawsuit) if an employee files a formal charge with the EEOC or your state’s human rights department, or if you are sued. A number of critical actions are required as part of your investigation. These include determining interviewee credibility, corroborating evidence and reaching a conclusion. For investigative report writing, investigators must make a decision as to whether the investigated misconduct was a violation of any laws or policies…