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OVERVIEW Hiring the best is vital to organizational success. This webinar will help you implement best hiring practices, that identify the right talent (skills and abilities) and the right fit (personally, culturally, and socially). And there are three critical strategies that will make it a good match for you and the employee. Behavioral Based Interviewing – to accurately assess the candidate’s skills and abilities and goodness of fit. Behavioral interviewing looks at what the candidate actually did vs. what they hypothetically would like to do. We’ll show you how to use this style of interviewing to your advantage. Realistic Job Previews – RJP’s leverages the value of self-selection. In other words, it is a technique of making clear to the candidate what the job really ent…
OVERVIEW Stressful people--they are everywhere. Perhaps it’s a co-worker, a subordinate, a customer, your boss, or even a neighbor. Regardless of their role in life, these chronically frustrating folks waste your time, cost you money and make your life miserable. You may wish they would just go away. The reality is that Stressful People are here to stay. In this upbeat, informative webinar, you’ll learn how to deal with them in a way that’s a win-win for both of you. You will walk out with strategies to: Keep a positive, healthy mental attitude while dealing with conflict in the workplace Identify the three key diagnostic indicators of stressful people Establish interpersonal contracts to prevent problems Stand up for yourself without becoming overly aggressive Adapt your working…
OVERVIEW Supervision plays a crucial role in human error reduction and control. Critical factors like preparation, planning, scheduling, communication, among many others, will be discussed as part of this webinar. People make mistakes because they can; our systems allow it. To work with these challenges, it is essential to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the system are so that they can be improved and fixed. This course offers practical approaches for supervision on the floor, strategies to get your group in sync and approach issues in GMP related environments by using a specific methodology to correct, prevent and avoid re-occurrence of these issues. WHY SHOULD YOU ATTEND This training would provide tool…
OVERVIEW Every day we are learning about more harassing, bullying and discrimination in the workplace on the part of men (mostly men — some women) who have been in positions of power over their (mostly) female victims. Women all over the country — indeed all over the world are yelling “#Metoo” and “Not Anymore”. This dynamic #MeToo Movement has opened the door for many other women and girls to come forward to share their stories of abuse. Among the ugliest of them (in my opinion) is the young gymnasts – some not even teenagers – abused by their team physician. No more will vulnerable girls, boys and women passively accept demands for sexual favors. That’s the plus side. The flip side is that any untoward behavior can be interpreted as harassment and abuse behavior. Profes…
OVERVIEW In today’s workplace, it isn’t enough for your managers, supervisors and professional staff to be smart; what’s required is to have emotional intelligence (EQ) — the ability to manage effectively emotions and behavior; navigate the social complexities of the workplace; and make the right decisions that will achieve positive results. There are extraordinary benefits of boosting emotional intelligence at work. With a greater level of self-awareness and control as well as a better understanding of others, your key talent will be more focused, disciplined, collaborative and productive. Join us, and discover exactly what emotional intelligence is, components of emotional intelligence, why emotional intelligence (EQ) is more important than IQ, why it’s recognized…
OVERVIEW Many people struggle with how to create Microsoft Excel Pivot Tables, or maybe they don’t even know what they can do, or maybe they think they are too difficult. This webinar will show you what they are, how to use them, and that they are not difficult, and they can give you tremendous results. We will then discuss Excel Pivot Chart which can be used to graphically represent the data. Then, we will add sorts, filters, slicers, and timelines to create a very easy-to-use, but very powerful dashboard that can give you instant results, and allow you to slice and dice your data any which way. You and your staff will be instantly more productive in Excel. These techniques will work cross-industry, with any type of data. You will find them to be clear and concise and right…
OVERVIEW The presentation covers topics that focus on team communication and team conflict. The key to team cohesion is building team trust so that team members respect and listen to each other. The webinar covers: Behavioral and communication styles in teams Problem solving techniques to enable teams to reach their goal Learn what makes a team a “team” Learn what good conflict is Learn how DISC assessment sets up a framework to help teams communicate and improve their ability and capabilities to meet their goals. WHY SHOULD YOU ATTEND Learn what the definition is of a “Team” Why Ground Rules are so important Definition of conflict — healthy conflict How DISC framework can help team members use the skills and strengths of each other to improve capabilities a…
OVERVIEW The webinar will discuss methods to insure that workers classified as independent contractors are independent. With the push by the US Department of Labor to clamp down on misclassification of employees as independent contractors it is important for companies to make sure they have everyone classified correctly. Under the Affordable Care Act, many employers have thought about using independent contractors more to avoid having to offer healthcare. It is not that easy. WHY SHOULD YOU ATTEND Companies that use an independent contractor to perform aspects of the business want to insure that these workers are truly independent. Making a mistake in managing independent contractors can cause companies to have to reclassify workers as employees and subsequently be required t…
OVERVIEW                     Every workplace experiences conflict, confrontation, and controversy. No one enjoys tackling the touchy topics; but, an attitude of avoidance leads to misunderstanding and decreased productivity. Your employees will always have differences of opinion; however, if these differences are not handled in a positive manner, your people will experience anxiety, bruised egos, and possibly even exploding tempers. WHY SHOULD YOU ATTEND This session will help you: Improve your conflict-resolution skills  Managing difficult conversations in the workplace Discuss what matters most with co-workers and employees in a non-confrontational manner Understand how to…
OVERVIEW Understand your potential legal risk and compliance obligations with respect to consumer credit reporting. Many financial institutions which furnish consumer credit information on a periodic basis to Credit Reporting Agencies (CRAs) experience challenges in furnishing data in the Metro 2® format. Most credit reporting disputes are handled through the E-OSCAR/ACDV system, which has had recent updates that affect data furnishers' legal obligations in regard to these disputes. This is an active area of litigation and regulatory scrutiny that is consistently being reviewed by examiners and regulators. WHY SHOULD YOU ATTEND This webinar will help attendees better understand their potential legal risk and compliance obligations with respect to consumer credit rep…
Course overview The General Data Protection Regulation (GDPR) came into force on 25 May 2018 and brought substantial changes to the rules around personal data and its use. Most companies have implemented the requirements, such as creating records for personal data processing activities and preparing data protection assessments. However, while the GDPR built on existing data protection legislation, it represented a significant change for organisations that hold and process personal data including clinical trial data. Also, the requirements apply to companies based within and outside of the EU, including the US. To ensure effective compliance, pharmaceutical, biotechnology and device organisations, universities and hospitals involved in clinical trials and vendors (includi…