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Well Pharmacy partners with Omnicell to help give time back to care

Well Pharmacy, the UK’s largest independent pharmacy chain, is delighted to announce a new partnership with Omnicell, a leading provider of supply and medication management solutions and adherence tools for healthcare systems and pharmacies.

This partnership will highlight Omnicell’s innovative eMAR solution to more than 350 care homes across the UK in a bid help reduce medication errors, improve patient safety and operational efficiencies so that care staff can spend more time on face-to-face patient care.

In care homes more than 92% of medication errors* occur in the medication administration process. Through Omnicell’s eMAR solution which includes patient specific barcode technology, care homes can significantly reduce medication error figures and improve patient safety to help ensure the right dose of the right medication is given to the right person at the right time, every time


Omnicell supports everything care home organisations need to support patient safety including all equipment, installation, training and technical support. Each residential home will work with a dedicated and expert team to guide the transition from traditional paper-based systems to the eMAR, making the implementation as seamless and straightforward as it can be.


Claire O’Connell, Director of IT and Digital for Well Pharmacy said:


“Technology plays an important role in giving healthcare workers time back to offer person centred care. At Well Pharmacy we pride ourselves on giving a local community service to patients and customers. We are pleased to partner with Omnicell to launch this eMAR solution that not only helps to reduce medication errors but gives care home workers valuable time back to improve the quality of care their residents receive”.


Sara Dalmasso, Vice President and General Manager, International at Omnicell said:

“At Omnicell, we pride ourselves on supporting care staff to provide high quality and safe care to residents. Solutions like Omnicell’s eMAR reduce the risk of medication errors and free up staff time for face to face patient care is at the heart of everything we do. We're proud to be working with one of the largest pharmacy chains in the UK who share our ambition to embrace digital health technology, promoting electronic medication administration records to become a standard of care across UK care homes.


“Through this partnership with Well Pharmacy we are able to support UK care homes with their medication management to improve patient safety by using automation to help the right resident receive the right dose of the right medication, every time.”


For more information, about Well Pharmacy’s Care Home Service please contact for more information about Omnicell’s eMAR solution watch this video:

*Prevalence and economic burden of medication errors in the NIHS in England – EEPRU commissioned report for Department of Health, February 2018.


Well have been offering pharmacy services for over 70 years to communities across the UK.

We’re the third largest pharmacy in the UK, employing nearly 7,000 people and providing over 72million prescriptions each year across our 750 pharmacies. Our pharmacists can provide advice on getting the best from medicines and general healthcare, as well as treating minor ailments and offering a range of health and wellbeing products – all without having to make an appointment.

In addition to our pharmacies, we give customers choice, with our online service for those who want the convenience of having their repeat prescriptions delivered direct to their home – available online or as an Apple (IOS) or Android app.

We also offer a range of healthcare items for sale via our online pharmacy:  Items are available for home delivery with a one off £4 delivery charge.

Our Bestway Medhub subsidiary provides a wholesaling service for independent pharmacies, and our Wardles subsidiary provides non-medicines (eg, medical consumables such as bandages and dressings).

The Well operation is supported by our Healthcare Service Centre in Stoke-on-Trent, sending out around 90 million stock items to our pharmacies each year. This semi-automated warehouse and distribution centre allows us to use a hub-and-spoke model for prescriptions. This means some items are assembled centrally and sent to pharmacies to handout out to their patients.



Since 1992, Omnicell has been committed to transforming the pharmacy care delivery model to dramatically improve outcomes and lower costs. Through the vision of the autonomous pharmacy, a combination of automation, intelligence, and technology-enabled services, powered by a cloud data platform, Omnicell supports more efficient ways to manage medications across all care settings. Over 7,000 facilities worldwide use Omnicell automation and analytics solutions to help increase operational efficiency, reduce medication errors, deliver actionable intelligence, and improve patient safety. More than 50,000 institutional and retail pharmacies across North America and the United Kingdom leverage Omnicell's innovative medication adherence and population health solutions to improve patient engagement and adherence to prescriptions, helping to reduce costly hospital readmissions. To learn more, visit  



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Last Updated: 26-May-2021