CHARGEPOINT TECHNOLOGY ACCELERATES EXPANSION TO ENHANCE SERVICES IN US MARKET
ChargePoint Technology, the powder containment and aseptic processing specialist, has accelerated its expansion plans in North America by introducing a newly established team to deliver outstanding customer service in the region.
In addition to the company’s existing New Jersey base, ChargePoint Technology has opened an office in Wisconsin. Based in the new office, members of the team will provide face-to-face training, product demonstrations, maintenance support, as well as aftercare to clients across North America.
Localizing the team in the region will allow ChargePoint to support more customers either virtually with the help of the company’s new virtual product demo tool, or face to face.
ChargePoint’s virtual demo centre was established during the height of the pandemic to ensure any support requirements and customer enquiries were carried out face to face via remote sessions. As restrictions have eased, the team is now also able to adopt a hybrid approach, facilitating onsite visits where necessary with minimal notice.
Commenting on the expansion, Chris Eccles, CEO of ChargePoint Technology, said: “By establishing a dedicated team in Wisconsin, we are bringing ChargePoint Technology closer to our customers in the North American region to further improve the service we offer them. By offering local support, we are now more efficient than ever at solving customer queries and can be even more responsive to our customers’ changing needs.
“Our passion for providing outstanding service is reflected in the aftercare we offer to all customers. Once you’re a ChargePoint Technology customer, we are committed to ensuring you are given the guidance and advice you need at every stage of the process. The customer is the most important stakeholder in our business, and we will continue to find ways to innovate and support our customers as we continue to explore further opportunities to expand our presence in North America.”
Gordon Dean Backman (Dean), will lead the technical service support and guidance for ChargePoint’s customers in the region.
Dean recently joined the team as a Field Support Engineer after working in the pharmaceutical industry as a Senior Manufacturing Scientist for the past seven years. Dean’ significant background in Pharma will add further sector and market expertise to the team which will help drive ChargePoint Technology achieve its growth goals in the local market.
For more information on ChargePoint Technology, please visit www.thechargepoint.com
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About ChargePoint Technology
ChargePoint Technology is the trusted specialist for safe and reliable contained and sterile transfer solutions in the pharmaceutical, biotech, chemical and other process industries. Its client portfolio includes some of the top 25 pharmaceutical companies and reaches into North America, UK, Europe, China and India, amongst others.
ChargePoint Technology manufactures its cutting-edge devices in its purpose-built facility in Liverpool, UK, employs more than 100 employees across the globe. In March 2021, the company secured significant investment from Arcline Investment Management (“Arcline”) and became part of Arcline’s broader speciality process technologies platform offering, which will enable ChargePoint Technology to strengthen its global presence, providing an enhanced, more localised service to its customers worldwide. www.thechargepoint.com
The product range includes:
• Containment solutions - ChargePoint’s containment solutions provide a reduced risk of cross contamination via closed transfers, ensure the safety of your personnel and provide a dust free environment when processing toxic powders and high potent APIs.
• Sterility assurance solutions - ChargePoint’s product range for sterility assurance has been developed to perform aseptic transfers that maintain critical area integrity, reduce risk of contamination via closed transfers and meet GMP and product quality requirements.
• Single use solutions - ChargePoint’s single use solutions provide the containment and sterility assurance required for handling high potent ingredients and chemicals with the cost effectiveness of disposable technology.