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Ashfield Engage bolsters patient solutions offering in Canada with Medaxis acquisition

Ashfield Engage, part of UDG Healthcare, has announced the acquisition of Medaxis, a patient engagement services partner for the life sciences industry, providing services to healthcare professionals and patients.

Ashfield Engage, which has a Patient Solutions offering specializing in patient engagement, education and consulting programs across the globe, is set to bolster its capabilities in Canada with the addition of 40 Medaxis employees. 

Having already worked together on a number of projects, the strategic collaboration with Medaxis will allow Ashfield Engage to provide tailored solutions across the country.

Jason Erickson, Managing Director, Ashfield Engage Canada, said: “Medaxis knows the Canadian healthcare industry extremely well, and we’re delighted to welcome its team to Ashfield Engage. By unifying Medaxis’s unique insight with our own resources, we can strengthen the support we offer to clients in Canada, expand our service offering and ultimately create a greater impact for our clients and their patients.”

“The potential of this investment is especially exciting as there is already a real synergy between our teams. We share the same values and are working towards the same goals. The team provides a great mix of patient services paired with unique tailored client solutions that sets them apart from the competition and together we have already delivered amazing results for our customers.”

Headquartered in Quebec, Medaxis was founded in 2010 by nurse Annie Joncas to address a shortage of nurses in Quebec. The organization has evolved from nurse recruitment to become a national provider of customized patient support programs and facilitates patient access to specialty medications.

Joncas will continue her leadership role as the newly appointed Director, Patient Solutions for Ashfield Engage Canada as well as becoming part of the Patient Solutions Global Centre of Excellence.

She added: “As a Canadian company founded and headquartered in Quebec, our team supports biopharmaceutical companies and truly understands the challenges Canadian healthcare professionals and patients face. Our experience together with Ashfield Engage’s reputation will enable us to scale up our patient support programs to reach even more people and foster better patient outcomes.”


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About Ashfield Engage

Ashfield Engage - part of Ashfield, a UDG Healthcare company - is an expert, global partner in customer strategy and execution. Ashfield Engage partners to engage with all healthcare audiences to help people get knowledge, support and medicines when and where they need them. As experts in strategic engagement, we create personalized, impactful experiences for all healthcare audiences, across all channels. Everything we do is underpinned by human connections, omnichannel engagement and adaptive analytics.

Ashfield Engage is created based on over 20 years’ experience with a team of over 5,000 employers, including 1000 clinical educators, delivering services in over 50 countries, with 17 state-of-the-art contact centres. Offering services across Medical Affairs, Market Access, Commercial, Patient Solutions and Event Experiences providing services across the whole commercialization journey. Under the Ashfield umbrella, Ashfield Engage sits alongside Ashfield Advisory and Ashfield Health.

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About Ashfield

Ashfield, part of UDG Healthcare, is an integrated healthcare services partner, offering a breadth of services across strategic consulting, benchmarking, commercialization, customer engagement, events, marketing and communications.

Ashfield comprises of three clearly defined, integrated business units: Ashfield Advisory, Ashfield Engage and Ashfield Health. Together, the Ashfield team uses imagination, strategy and action to redefine and deepen client partnerships, reimagine health and improve lives. 

Ashfield has carefully curated its business through the acquisition of 22 companies and is committed to offering streamlined services to best meet its clients’ needs. With a presence in 50 countries, over 7,000 employees strive to provide best-in-class service for more than 300 clients, including the top 30 global pharmaceutical companies.


About Medaxis

With over 10 years in the Patient Solutions services, Medaxis has gained its reputation through its flexible, personalized and single point of contact approach to Patient Support Programs. We have partnered with many pharmaceutical companies who share the same vision and commitment to improve patient outcomes and experiences by empowering the patient and their close supporters. Medaxis truly believes patients should have full control, visibility, and experience the best in class care plan, acting as conductors to keep their health in check and at equilibrium with the services offered in a program.


From enrollment to end of treatment, our programs are personalized to simplify and optimize the Patients’ treatment journey and support the HCPs by understanding and defining the customers’ needs.  Our strength is to understand, deeply, what the patient and his caregivers need to have a softer journey.

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Last Updated: 02-Feb-2022