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The Worldwide Healthcare BPO Industry is Expected to Reach $355 Billion by 2026 -

DUBLIN--(BUSINESS WIRE)--The "Healthcare BPO Market Research Report by Payer Service, Pharmaceutical Service, Provider Service, Region - Global Forecast to 2026 - Cumulative Impact of COVID-19" report has been added to's offering.

The Global Healthcare BPO Market size was estimated at USD 208,295.98 million in 2020, USD 227,271.75 million in 2021, and is projected to grow at a Compound Annual Growth Rate (CAGR) of 9.34% to reach USD 355,992.78 million by 2026.

Competitive Strategic Window:

The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies to help the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. It describes the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth during a forecast period.

FPNV Positioning Matrix:

The FPNV Positioning Matrix evaluates and categorizes the vendors in the Healthcare BPO Market based on Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.

Market Share Analysis:

The Market Share Analysis offers the analysis of vendors considering their contribution to the overall market. It provides the idea of its revenue generation into the overall market compared to other vendors in the space. It provides insights into how vendors are performing in terms of revenue generation and customer base compared to others. Knowing market share offers an idea of the size and competitiveness of the vendors for the base year. It reveals the market characteristics in terms of accumulation, fragmentation, dominance, and amalgamation traits.

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players

2. Market Development: Provides in-depth information about lucrative emerging markets and analyze penetration across mature segments of the markets

3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments

4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, certification, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players

5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and breakthrough product developments

The report answers questions such as:

1. What is the market size and forecast of the Global Healthcare BPO Market?

2. What are the inhibiting factors and impact of COVID-19 shaping the Global Healthcare BPO Market during the forecast period?

3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Healthcare BPO Market?

4. What is the competitive strategic window for opportunities in the Global Healthcare BPO Market?

5. What are the technology trends and regulatory frameworks in the Global Healthcare BPO Market?

6. What is the market share of the leading vendors in the Global Healthcare BPO Market?

7. What modes and strategic moves are considered suitable for entering the Global Healthcare BPO Market?

Market Dynamics


  • Rising Demands for Impeccable Pharmacovigilance
  • Pressure to Reduce Rising Healthcare Costs
  • Increasing R&D Costs and Strict Regulations


  • Hidden Cost of Outsourcing


  • Top-notch Healthcare Outsourcing Companies Investing in Emerging Economies
  • Need for Structured Processes, Documentation


  • Lack of Skilled Workforce Professionals
  • Inter Competition from Hospital Management Companies

Companies Mentioned

  • Accenture PLC
  • Catalent, Inc.
  • Cognizant Technology Solutions Corporation
  • ExlService Holdings, Inc.
  • Firstsource Solutions Limited
  • Gebbs Healthcare Solutions
  • Genpact limited
  • HCL Technologies Limited
  • Hewlett Packard Enterprise Company
  • Hinduja Global Solutions
  • Infosys Limited
  • International Business Machines Corporation
  • Invensis Technologies Pvt Ltd.
  • Koninklijke DSM N.V.
  • Lonza Group AG
  • Omega Healthcare
  • Quintiles IMS Holdings
  • R1 RCM, Inc.
  • Sykes Enterprises, Incorporated
  • Tata Consultancy Services Limited
  • Wipro Limited
  • WNS (Holdings) Ltd.
  • Xerox Corporation

For more information about this report visit

Laura Wood, Senior Press Manager

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Editor Details

  • Company:
    • Businesswire
Last Updated: 14-Jul-2022