Global Nurse Call Systems Market: Technology Trends Driving 10–12% CAGR Growth by 2029

The global nurse call systems market is set to witness a high growth rate of 10-12% in the next 5 years. Rising demand for efficient communication between patients and healthcare providers; rapid growth in geriatric population leading to higher hospital admissions; technological advancements in wireless, mobile, and voice-enabled nurse call systems, increasing focus on patient safety; growing investments in hospital infrastructure, especially in emerging markets; and shift toward personalized and home healthcare are some of the key factors driving the nurse call systems market.

A nurse call system is a communication tool used in healthcare facilities to allow patients to request assistance from nurses or medical staff. Commonly found in hospitals and long-term care centers, these systems let patients activate a call for help through a button, cord, or wearable device. Advanced nurse call systems now feature voice communication, wireless technology, and patient monitoring to improve response times and overall care quality. By facilitating quick assistance during emergencies or routine needs, these systems enhance patient safety and streamline workflows for healthcare professionals, ensuring timely and effective care delivery.

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Rising demand for efficient communication to propel market demand

The rising demand for efficient communication between healthcare providers and patients is a critical driver in the nurse call systems market. As healthcare environments become more complex and patient volumes increase, the need for streamlined and reliable communication is essential. These systems are designed to allow patients to communicate with healthcare staff efficiently, improving response times during emergencies or routine care. The COVID-19 pandemic has underscored the importance of communication technologies. During the pandemic, there was a significant rise in demand for hands-free communication tools and remote patient monitoring, leading to a surge in nurse call system deployments.

In recent years, the development of wireless and integrated nurse call systems has further played an important role in high demand for these systems. For example, in January 2024, Rauland, one of the major players in the nurse call systems market, introduced Converge, a next-generation nurse call system integrated with the Responder Enterprise platform, improving patient safety and satisfaction by streamlining clinical workflows. This system enhances communication, enables real-time staff assignment, and integrates with hospital technology systems to boost operational efficiency and decision-making through advanced analytics. Furthermore, the adoption of systems such as Ascom’s Telligence Nurse Call System, provides communication between patients and medical staff. It integrates with smartphones and other mobile devices, enabling nurses to respond to patient requests from any location within the hospital, reducing delays and ensuring timely care. Hospitals using nurse call systems have reported an increase in patient satisfaction scores due to faster response times. Systems that integrate with mobile platforms allow care teams to respond faster without the need for physical presence, thus reducing the risk of infection.

Shift towards patient-centered care in hospitals has contributed to the increased demand for efficient communication and further adoption of advanced nurse call systems. For instance, according to the World Health Organization (WHO), patient safety incidents affect 1 in 10 patients worldwide, with delays in response time being a key contributor. Nurse call systems help bridge this gap by providing patients with a direct line of communication with the nursing staff. Hospitals equipped with advanced nurse call systems have reported a reduction in response times, which, in turn, improves patient satisfaction and outcomes. Efficient communication not only improves patient care but also enhances staff coordination, improving workflow and reducing the administrative burden on healthcare providers. As a result, healthcare institutions are increasingly adopting these systems to ensure operational efficiency and high-quality patient care, further driving market growth.

Technological advancements in nurse call systems driving the market growth

Technological advancements are a significant driver for the nurse call systems market, transforming how healthcare facilities communicate and manage patient care. Innovations in communication technologies, such as voice over IP (VoIP), wireless systems, and mobile applications, have led to more efficient and responsive nurse call solutions. For instance, modern nurse call systems integrate real-time locating systems (RTLS) and electronic health records (EHRs), allowing for seamless communication between staff and better tracking of patient status. This integration enhances response times and improves patient outcomes by ensuring that caregivers have immediate access to vital information. Some of the technological advancements are listed below-

• In August 2024, Mingke Technology launched a new Nurse Call System that enhances communication between patients and healthcare providers, improving patient care, safety, and operational efficiency in hospitals and healthcare facilities. The system features a user-friendly interface with touchscreens, voice activation, and multilingual support, along with advanced alerting and monitoring functionalities for swift responses to patient needs
• In August 2024, Fanvil launched the Nurse Call System V1.0 Beta, featuring enhancements like emergency calls via wireless pendants, color-coded alerts, and integration with PA and intercom systems for improved caregiver communication. The update also includes corridor lights for call differentiation, screen sharing on Master Station, and easy addition of substations through scanning, enhancing operational efficiency
• In August 2023, Static Systems Group (SSG) launched Acelo, a "plug-and-play" nurse call system in Australia, designed to optimize patient care, infection control, and staff efficiency using advanced, two-way speech-based communication and analytics. Acelo offers low total cost of ownership (TCO) and scalable LAN connectivity for seamless communication, improving hospital adaptability and patient outcomes

In addition to mobile technology, another area of growth is the use of artificial intelligence (AI) and data analytics in nurse call systems. These technologies can analyze communication patterns and identify trends, enabling healthcare facilities to optimize staffing and resource allocation based on real-time needs. This data-driven approach supports improved patient care and operational efficiency. As hospitals and other facilities continue to seek ways to enhance patient experiences while managing costs, the demand for technologically advanced nurse call systems is expected to grow. Facilities that adopt these innovations can not only improve communication and workflow but also demonstrate a commitment to delivering high-quality, patient-centered care. This trend highlights the critical role that technological advancements play in shaping the future of the nurse call systems market.

Increasing investments in hospital infrastructure fuels the growth of the nurse call systems market

The increasing investments in hospital infrastructure are significantly driving demand for nurse call systems, as healthcare providers strive to enhance patient care and streamline operations. As hospitals expand and upgrade their facilities, there is a critical need for modern communication technologies that facilitate timely and efficient responses to patient needs. Nurse call systems are central to these advancements, offering essential features that improve patient safety and operational efficiency.

With growing healthcare expenditures, many hospitals are investing in advanced nurse call solutions to meet rising patient expectations and regulatory standards. The integration of new technologies, such as wireless communication, advanced alert systems, and real-time monitoring capabilities, has made nurse call systems more effective in addressing patient needs promptly. For instance, contracts for the supply and installation of advanced nurse call systems have been signed in various regions, reflecting hospitals' commitment to modernizing their infrastructure. These contracts not only facilitate improved patient care but also demonstrate the industry's readiness to invest in technology that supports healthcare professionals in their critical roles. Some of the related developments are listed below-

• In October 2022, Ascom secured a €3.3 million contract to equip a new German hospital with its Telligence nurse call system. The complex will include 4680 rooms and 2500 staff, with implementation expected by 2027
• In September 2022, Hills, an integrated technology solutions distributor, secured a $7 million contract to supply its Nurse Call "smart hospital room" technology for New Footscray Hospital, part of the Plenary Health consortium. The system is expected to serve over 500 beds, enhancing workflow management and patient care

Moreover, as healthcare facilities shift towards value-based care models, there is a heightened emphasis on enhancing patient experiences and outcomes. Nurse call systems play a crucial role in achieving these goals by enabling seamless communication between patients and caregivers.

Regional Outlook: North America expected to hold a major share in the nurse call systems market

From a geographical perspective, North America remains a key market for nurse call systems, supported by combination of technological advancements, increasing healthcare demands, and supportive regulatory environments. The nurse call systems market in North America is experiencing significant growth, driven by increased adoption of technologically advanced nurse call systems, rising elderly population leading to greater demand for efficient patient care, ongoing investments in hospital expansions and new healthcare facilities, and high focus on improving workflow efficiency and reducing operational costs. The region, particularly the US, has been at the forefront of innovation in healthcare technologies, including the development and adoption of nurse call systems. Its regulatory frameworks, substantial investments, and extensive integration of nurse call systems technologies shape the market, setting trends and standards that influence both regional and global developments.

Globally, the nurse call systems market faces certain challenges that could hinder its growth. High initial installation costs, particularly in developing countries, remain a significant barrier. Additionally, integration complexities with existing hospital technologies and the need for extensive training for healthcare staff can slow adoption. Despite these hurdles, the overall market outlook remains promising, with sustained investments expected in the coming years.

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Competitive Landscape Analysis

The global nurse call systems market is marked by the presence of established and emerging market players such as Rauland-Borg Corporation; Securitas Healthcare LLC; Baxter International; Honeywell International, Inc.; Critical Alert Systems LLC; TekTone Sound and Signal Mfg., Inc.; West-Com Nurse Call Systems, Inc.; Ascom Holding AG; Austco Healthcare; Cornell Communications; among others. Some of the key strategies adopted by market players include product innovation and development, strategic partnerships and collaborations, and geographic expansion.

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